Photo Credit:&nbsp;Amrr2006,&nbsp;Creative Commons Attribution-Share Alike 4.0
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Egypt&rsquo;s widely used instant payment service, InstaPay, has introduced new transaction fees starting 1st April, 2025. However, the rollout of these charges has been accompanied by a wave of technical issues, leaving many users frustrated.
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New Fee Structure
&nbsp;As per the updated policy, the new charges include:
&bull; Transfer Fees: 0.1% of the transaction value, with a minimum charge of EGP 0.50 and a maximum cap of EGP 20 per transaction.
&bull; Balance Inquiry &amp; Mini-Statements: Users can check their balance or request a mini-statement for free up to 10 times per month. After that, each inquiry will cost EGP 0.50.
&bull; Bill Payments &amp; Donations: Standard fees apply depending on the service provider.
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These changes mark a shift from InstaPay&rsquo;s previously free model, affecting millions who rely on the app for seamless transactions.
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Technical Issues Spark Complaints
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Following the fee announcement, several users reported issues such as app malfunctions, failed transactions, and unexpected charges. Many took to social media to express their frustration, questioning whether the glitches were linked to the new update.
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InstaPay has acknowledged the technical difficulties and assured customers that efforts are underway to resolve them. However, users are advised to monitor their transactions closely and report any irregularities to their respective banks.
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Customer Support &amp; Next Steps
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For any inquiries or complaints regarding the new fee structure or transaction errors, users can contact InstaPay&rsquo;s customer service at 15989. Issues related to specific bank accounts should be directed to the respective financial institutions.
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As InstaPay continues to adapt its services, users are encouraged to stay informed about fee updates and system developments to ensure smooth digital transactions.
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